ESSENTIAL INFORMATION WE COLLECT
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
ORDER INFORMATION YOU EXPRESSLY PROVIDE
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR INFORMATION
You may, at any time, access and update or remove your personal information by clicking on the “Contact Us” link on prissyduck.com. In addition, if you prefer not to receive information from us through email, you may opt out of receiving Prissy Duck emails by sending us a message in the “Contact Us” link. If you prefer not to receive information from us through regular mail (for example, catalogs and direct mail promotions), please send us a message in the “Contact Us” link. Please note that it may take up to one month for your request to become effective. Thereafter, when you make purchases, we may still send you an email confirmation and may need to contact you by phone, email or regular mail if we have other questions regarding your order. If for any reason you continue to receive email or regular mail from Prissy Duck after following the steps above, please contact us and we will take care of the problem.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
COLLECTION OF PERSONAL INFORMATION & USE
When you visit prissyduck.com, with the help of our third-party authorized agents, we collect information (such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.) to improve our website and to refine our marketing campaigns and promotions. We do not gather any personally identifying information about you when you visit this site, unless you choose to provide such information to us. We collect certain personally identifiable information when you sign in to www.prissyduck.com; register for online shopping; participate in a contest, promotion or survey; or request other services that require information, registration or subscription. This information may include your name, billing address, phone number, email address, credit card number and expiration date, your birth date, your driver’s license number and state of issuance to verify your identity. We also keep a record of your product interests and purchases online and in our stores, and automatically receive and record information on our server logs from your browser (including your IP address, Prissy Duck cookie information and the page you requested). Prissy Duck may also share aggregate site and demographic information (such as age, gender, types of products or services purchased and Prissy Duck.com navigation, usage and page view). Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience. Please be aware that our site may contain links to other sites hosted by third parties. Prissy Duck does not control and is thus not responsible for the content or privacy practices and policies of such other sites.
OTHER USES OF PERSONAL DATA
"Text Marketing and notifications:
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [INSERT A NUMBER] a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”
HOW DO WE PROCESS YOUR INFORMATION
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services.
- Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. [PayPal, Stripe, Afterpay]
- Shipping: We integrate with a number of shipping companies to fulfill your orders. [USPS, Pirate Ship, UPS, FedEx, DHL] Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.\
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
HOW CAN YOU CONTROL YOUR PERSONAL DATA?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
HOW LONG DO WE KEEP YOUR DATA?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
DO WE HAVE ANY LEGAL OBLIGATIONS WHEN HANDLING YOUR DATA?
Many. We might need to share your personal information to comply with applicable legal obligations. For example, we might need to keep records for tax reasons or fraud detection.
WHO CAN YOU REACH OUT TO FOR PRIVACY MATTERS?
You can use the "Contact Us' page for your privacy matters. If you have any privacy complaints, you have the right to lodge a complaint.
CHANGES TO POLICY
Prissy Duck reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes here. Prissy Duck encourages you to periodically review this policy to be informed of how we collect, use, and protect your information.